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Important information about Coronavirus (COVID-19) and Bantu Pori Journeys Bookings Policy




Kilimanjaro – Tanzania, 6th March 2020

At Bantu Pori Journeys we are attentive to all the recommendations of the WHO (World Health Organization) and the local health authorities regarding the evolution of the coronavirus in Africa. Currently, none of the destinations that we operate are considered risk areas and there is no express travel ban, so, we will continue to operate our trips. However, travellers are our priority and for this reason we have modified our cancellation policy related to COVID-19.

If there is an official travel ban or a departure notice from the country where the customer is based, Bantu Pori Journeys will apply the following exceptions to our usual terms and conditions:

If a customer with a confirmed booking wish to cancel the trip, the deposit will be kept and can be redeemed during the next 12 months, from the date of the first day of the client's trip. To proceed with the cancellation, must be requested by mail (office@bantupori.com), between 60 days and 31 days prior to the original travel date. Each case will be analysed individually.

This modification covers travel and accommodation. All the increases in the cost, that can be generated afterwards, due to changes in the travel season or other reason beyond our control, will be updated and will be borne by the traveller.

Cancellations which do not include the above assumption, will incur cancellation fees originally stipulated in the Bantu Pori Journeys policy.

This measure extends to all bookings regardless of the channel through which has been booked.

Is rescheduling an option or should we cancel it?
 
rescheduling is the best option. We would really suggest you postpone or reschedule the travel rather than canceling it. The best part is, you can reschedule the booking without any additional fees.


All travellers must take out complete travel insurance and we recommend to all who are traveling, to review their existing travel insurance. This must cover medical expenses, personal luggage, loss of money, travel reduction, regardless of any official COVID-19 travel notice.

The well-being of our travellers is our main concern. We are available to clarify doubts and concerns at any time.

Bantu Pori Journeys Tanzania.
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